Shipping and Returns

📦 Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 1–3 business days
  • International Shipping: 7–14 business days (varies by destination)

Please note that delivery times are estimates and may be affected by carrier delays or customs processing.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country.

🔄 Return Policy

We want you to love your purchase! If you're not completely satisfied, we’re here to help.

Eligibility for Returns

  • Returns must be requested within 30 days of delivery
  • Items must be unused, unwashed, and in original packaging
  • Proof of purchase is required
  • Custom products are final sale due to the nature of the product.

Non-Returnable Items

  • Final sale items
  • Gift cards
  • Used or damaged products (unless defective upon arrival)

How to Start a Return

  1. Email us at hello@pillowmommy.com with your order number
  2. Our team will provide return instructions and a return address
  3. Ship your item back using a trackable shipping method

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

💸 Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method within 5–10 business days
  • You’ll receive an email confirmation once your refund is processed

📬 Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong product:

  • Contact us within 7 days of delivery
  • Include photos of the issue
  • We’ll make it right as quickly as possible

📩 Contact Us

Have questions? Reach out anytime:
Email: hello@pillowmommy.com
Website: pillowmommy.com

Thank you for shopping with PillowMommy 💛